The Road to CTA
September 18, 2020
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At Forcivity, we pride ourselves on the experience and expertise of our team. Now, we’re expanding that expertise even further, with three employees striving to
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Summer ’20 Release – Top 3 Service Cloud Features
September 8, 2020
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The Summer 20 Salesforce release lent a collection of improvements to the platform with enhanced personalization and automation across the various Clouds. As always, the
Salesforce Service Cloud Voice in Action
August 31, 2020
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Service Cloud Voice has been built to combine digital channels, CRM analytics, and phone on top of Service Cloud platform. It’s a console that any