The one-size-fits-all approach to the customer experience (CX) is no longer acceptable. Product alone isn’t enough to stand out in today's manufacturing landscape. CX is the competitive differentiator. Those with
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Customer experience management in financial services is becoming more and more critical to success for the industry. Changing customer expectations and evolving government regulations have triggered a period of transformation
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Salesforce is a popular customer relationship management (CRM) tool which businesses can use to keep their customer records organized and updated. In addition to the basic organizational features of the
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Generate Ongoing Revenue, Improved Customer Experience and Value with Sales Cloud One of the largest pain points we hear from companies is the frustration that comes with the time spent to
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The more things change, the more they stay the same. Customer experience strategy in 2021 was no different. These trends are looking to continue into the new year; 2022 will
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In 2020, the digital transformation market was valued at over $998 billion globally. A big reason for this is that digital transformation affects all industries. Some manufacturing companies use digital
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[Saratoga Springs, NY – Manchester, NH] Forcivity, a leader in business and technology consulting centralized in service, has announced that it has achieved Crest (formerly known as Gold) partner status
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According to Salesforce, only 34% of sales time is actually spent on selling, because the remainder of the time is spent on tasks such as creating quotes and proposals or
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Should your business opt for Salesforce support to ease the Salesforce implementation process? It depends. There are many benefits to implementing Salesforce CRM software, including introducing automation, streamlined processes, increased
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The customer experience (CX) and employee experience (EX) have never been more important. In fact, they’re inherently linked and are two of the driving forces of business today. Independently, each
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