Salesforce is dedicated to consistently churning out updates, upgrades, and new features at an impressive rate. This dedication has been a key to Salesforce’s success, as power-users and enthusiasts alike
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On the heels of Forcivity’s 5th Anniversary and our growth in 2020, our recent merger announcement with Jolt, gives us another reason to celebrate. This move excites us for many
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Analytics are the key to any successful business strategy. They provide valuable insight and metrics that can be leveraged to enhance business operations. That’s why Service Cloud offers service analytics. Analytics
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Firm to double in size, plan to revolutionize what customer service means. March 31, 2021 Saratoga Springs, N.Y. and Manchester, N.H. – Jolt Consulting Group LLC ("Jolt") and Forcivity, Inc ("Forcivity"), leaders in B2B technology consulting, announced today the planned
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Providing excellent customer service is challenging. All agents should take on an equal amount of work on cases and managing leads. Not only do businesses have to meet and exceed growing
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The customer is central to everything we do. With that in mind, today’s digital landscape encourages companies to look beyond their products and rely on a more complete, more in-depth
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Artificial Intelligence has indisputably made its presence known in the infrastructure of today’s enterprises. As organizations evolve, data is becoming more integral to analyze. Add that complexity with the expectations
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At Forcivity, we’re always reading, writing, and uncovering the latest for our customers in the world of Salesforce. There are many resources available. We pulled our top favorites of Salesforce
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As businesses grow and evolve, their tech stack will evolve with them to address new needs. This may require some trial and error to find the best tech stack for
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As we leave 2020 in the dust, we set our sights on Salesforce's long-anticipated Spring 2021 release. Salesforce releases contain innovative updates that push the boundaries and power of the
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