Customer expectations are evolving as rapidly as today’s technology. In fact, 54% of all consumers say they have higher customer service expectations than they did just one year ago. In
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In order to become a leader in the service industry you need to track customer experience metrics to positively impact business decisions.
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With technology and digital solutions becoming more and more important in today's business sector, utilizing the right Customer Relationship Management (CRM) software solution is vital to a business's success. Most
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Last year, I was introduced to Forcivity’s Steve Baines by a mutual business colleague with the idea that there may be potential synergies between our two companies. We quickly realized
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This first appeared in Field Technologies Online in December 2020 Customer service and support (CSS) leaders are continuously facing pressure to increase customer loyalty as consumers continue to raise the bar
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Salesforce is dedicated to consistently churning out updates, upgrades, and new features at an impressive rate. This dedication has been a key to Salesforce’s success, as power-users and enthusiasts alike
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On the heels of Forcivity’s 5th Anniversary and our growth in 2020, our recent merger announcement with Jolt, gives us another reason to celebrate. This move excites us for many
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Analytics are the key to any successful business strategy. They provide valuable insight and metrics that can be leveraged to enhance business operations. That’s why Service Cloud offers service analytics. Analytics
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Firm to double in size, plan to revolutionize what customer service means. March 31, 2021 Saratoga Springs, N.Y. and Manchester, N.H. – Jolt Consulting Group LLC ("Jolt") and Forcivity, Inc ("Forcivity"), leaders in B2B technology consulting, announced today the planned
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