As technicians, we’re used to technical change management — converting the current state of a particular tech stack to a future state. Organizational change management, however, is often overlooked. Organizational change
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As the organization works to maintain a loyal and satisfied customer base, Salesforce always delivers highly anticipated updates and increased service offerings. In this Summer '21 release, Salesforce delivers once
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Jolt Consulting Group, now operating as Forcivity, has helped several manufacturing businesses implement new CRM solutions to improve and make key upgrades to existing systems. Our case studies of some of
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The next generation of manufacturing leaders is starting to embrace the cloud and make digital transformation its main initiative. Modern-day demand planning requires more attention to manufacturing customer experience (CX),
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This first appeared on Field Technologies Online in January 2021 The fourth revolution in manufacturing is here, and it’s not only reshaping the way things are made but also evolving the
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Salesforce is powered with solutions to help all areas of business operations. With that comes many use cases and features that can make the implementation process seem overwhelming. It doesn't matter
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The sheer scale and force of worldwide manufacturing operations make it a prime target for automation and digital transformation. Although the adoption of automation and digital transformation strategies has been
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Customer expectations are evolving as rapidly as today’s technology. In fact, 54% of all consumers say they have higher customer service expectations than they did just one year ago. In
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In order to become a leader in the service industry you need to track customer experience metrics to positively impact business decisions.
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