Business owners and executives in the service industry, like any industry, are always looking ahead to the “next generation” of how to elevate customer service to drive more business and
Read More...As originally published in Field Technologies Online. The definition of a salesperson is “an individual who sells goods and services to another entity.” This sounds simplistic enough, but when applying
Read More...Service Delivery and Impact to the Customer Experience Saratoga Springs, NY (October 18, 2017) – Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in
Read More...Gosiger’s Field Service Overhaul Jolt Consulting Group client Gosiger is featured as Field Technologies Online’s October 2017 cover story where Roger O’Connor, VP of Product Support, discusses Gosiger’s service transformation
Read More...A Firsthand Opinion on the Value of Consultants Some companies are apprehensive to utilize external consultants. Field Technologies Online recently interviewed Roger O’Connor, VP of product support at Gosiger, for
Read More...This is the second of a two-part blog series describing Jolt Consulting Group’s “Service Excellence CurveSM” and how companies can achieve best-in-class service. Click here to read the first in
Read More...This is the first of a two-part blog series describing Jolt Consulting Group’s Service Excellence CurveSM and how companies can achieve best-in-class service. Stay tuned for the second and
Read More...Field Service Management Software Basics: Benefits, Choices, and Industry Drivers In the field service business, it’s critical to offer excellent customer service while operating efficiently to create customer loyalty and
Read More...People fear and resist change. No matter how much we prepare ourselves or our employees for necessary upgrades, realignments and strategy shifts that occur in the service business, innately, employees
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