Jolt Consulting Group would like to introduce this guest post from Rob Chamberlin at DataXoom. DataXoom is a leading provider (and the first provider!) of wholesale mobile data geared toward
Read More...In part 4 of this blog series, we explore the collaboration features of mobile workforce management solutions. What do the features do, and why might your organization want them? If
Read More...This is the second of a two-part blog series. Click here to read the first in this blog series which discussed technology requirements for mobility and subcontractor management. With
Read More...It’s over halfway through 2018, but that doesn’t mean it’s too late to focus on the top strategic trends in service this year. According to a survey conducted by
Read More...“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”, Richard Branson Working smarter, not harder,
Read More...Voice of the Customer (“VoC”) is defined as a set of activities or processes which capture customers’ expectations, preferences, and aversions. Today’s best-in-class service firms are able to stay
Read More...In this “age of the consumer,” where customers are more empowered than ever before because of the ability to access information about products and services in real time, it’s increasingly
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