Forcivity Salesforce Blog - Page 2 of 11

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CRM Software - Ultimate Guide
28 Apr 2021

CRM Software: An Ultimate Guide

With technology and digital solutions becoming more and more important in today's business sector, utilizing the right Customer Relationship Management (CRM) software solution is vital to a business's success. Most

21 Apr 2021

How to Increase Customer Loyalty

This first appeared in Field Technologies Online in December 2020 Customer service and support (CSS) leaders are continuously facing pressure to increase customer loyalty as consumers continue to raise the bar

Salesforce Service Analytics -
01 Apr 2021

Salesforce Service Cloud: Service Analytics

Analytics are the key to any successful business strategy. They provide valuable insight and metrics that can be leveraged to enhance business operations. That’s why Service Cloud offers service analytics.  Analytics