In 2021, three important guiding industry trends remain clear: The WFH (Work From Home) movement and how this will shift digital transformations into overdrive with the focus where it should be—the customer.
UMass & Forcivity: Creating a Cohesive Environment to Provide a Seamless Customer Experience
The University of Massachusetts, or UMass, with the support of Forcivity, infused a digital transformation across their campus,
There's power in knowing your customers. However, running a large-scale operation can result in a dis-united jumble of information that can't be shared throughout your organization. Luckily, Salesforce Customer 360
Bottomline & Forcivity: Optimizing Customer Experience
Bottomline used the support from Forcivity to regain optimal customer experience and streamline their internal technology. With the right tactical approach and expertise of the