How Leveraging Einstein’s AI in Service Cloud is Helping Businesses Improve Customer Interactions with Automated Services
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At Forcivity, we’re always reading, writing, and uncovering the latest for our customers in the world of Salesforce. There are many resources available. We pulled our top favorites of Salesforce
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As businesses grow and evolve, their tech stack will evolve with them to address new needs. This may require some trial and error to find the best tech stack for
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Here’s a breakdown of the Salesforce Spring ’21 release and what we are anticipating the most at Forcivity!
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In 2021, three important guiding industry trends remain clear: The WFH (Work From Home) movement and how this will shift digital transformations into overdrive with the focus where it should be—the customer.
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UMass & Forcivity: Creating a Cohesive Environment to Provide a Seamless Customer Experience The University of Massachusetts, or UMass, with the support of Forcivity, infused a digital transformation across their campus,
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Identity and access management is a vital function of any business with a digital presence and online users. Carrying out key security strategies requires strict regulation on who is allowed
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There's power in knowing your customers. However, running a large-scale operation can result in a dis-united jumble of information that can't be shared throughout your organization. Luckily, Salesforce Customer 360
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At the heart of this holiday is a week is reflection and gratitude. For this year, especially, I want to take a moment to thank our loyal customers, partners, and team members for
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