Analytics are the key to any successful business strategy. They provide valuable insight and metrics that can be leveraged to enhance business operations. That’s why Service Cloud offers service analytics. Analytics
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Firm to double in size, plan to revolutionize what customer service means. March 31, 2021 Saratoga Springs, N.Y. and Manchester, N.H. – Jolt Consulting Group LLC ("Jolt") and Forcivity, Inc ("Forcivity"), leaders in B2B technology consulting, announced today the planned
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Providing excellent customer service is challenging. All agents should take on an equal amount of work on cases and managing leads. Not only do businesses have to meet and exceed growing
Read More...An often overlooked, but critical aspect of any software deployment that touches a service organization is change management and user adoption.By Ivan Moore, published in Field Technologies Online - March
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The customer is central to everything we do. With that in mind, today’s digital landscape encourages companies to look beyond their products and rely on a more complete, more in-depth
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How Leveraging Einstein’s AI in Service Cloud is Helping Businesses Improve Customer Interactions with Automated Services
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At Forcivity, we’re always reading, writing, and uncovering the latest for our customers in the world of Salesforce. There are many resources available. We pulled our top favorites of Salesforce
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As businesses grow and evolve, their tech stack will evolve with them to address new needs. This may require some trial and error to find the best tech stack for
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Here’s a breakdown of the Salesforce Spring ’21 release and what we are anticipating the most at Forcivity!
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