Community Cloud

Delight your users

In today’s digital economy, engagement with your customers, partners and employees has never been more important. While most companies understand that, few know exactly how to do it. Forcivity is here to help.

If you’re thinking about deploying, or updating, a Salesforce community, our team of experienced community builders can help you rapidly deploy communities that work.

Increase Customer Engagement

Enable and engage your customers using questions, groups, files, and more. Let us help your organization define a comprehensive community, engagement, and recognition strategy based on your needs.

Create Customized Experiences

Today's users demand personalized content. You need to give your users what they need, when they need it, in the way they want to consume it.

Increase Customer Satisfaction

On average, loyal customers are worth up to 10 times as much as their first purchase. Keep them loyal and happy through a great community experience.

Start building today.

Work with the Community experts and create engaging, dynamic Communities for your stakeholders.

Accelerate your Community project

If you’re tasked with building an engaging experience for your customers, where do you start? 

Saber slashes through your blockers, doubles your productivity, and puts you in charge of your own projects. 

This pack of pre-defined, customizable components allows you to build anything from a simple button to a complex record list with just a few clicks. 

No code required.

What are Salesforce Communities?

Salesforce is a San Francisco based company that provides customer-relation management (CRM) software solutions. Above all, Salesforce communities are brand spaces that work to facilitate collaboration and connection for employees, business partners, and customers.

It doesn’t stop there, however, as Salesforce’s CRM software further provides tools to benefit your business’s marketing efforts, commerce, service, and sales.

Salesforce communities can be created within the CRM platform, providing a streamlined way to collaborate and share insight and information with the people who are within this community. Those individuals within a Salesforce community are those who are crucial to your business processes: employees, partners, and customers.

To reach those communities most effectively, Salesforce allows you to create multiple communities that serve different purposes and needs for your brand. There are three distinguished types of communities that can be created, each tailored to the community members.

More often than not, customers have questions. If your organization lacks easy access to answers to commonly asked questions, you risk losing current or potential customers. No one wants to jump through hoops to receive a response to a concern. By implementing a customer community, finding answers and asking questions is simplified and streamlined.

Salesforce’s customer communities function as self-service portals that offer FAQs, discussion pages, articles relevant to the products and services you offer, and process documentation.

Partners to your company are also in need of a collaborative platform. Partner communities are an all-encompassing destination for resellers and sales teams.

By creating a single portal that provides all of the necessary information, collaboration, and company data, partners can work more efficiently and accurately to close in on the best business opportunities.

Employees often need to share information and files, retrieve and read company announcements and documents, as well as manage projects.

Rather than using separate platforms for these needs, an employee community takes care of this in one comprehensive portal. File sharing and requests for information or knowledge become more efficient and streamlined.

Want to learn more about Salesforce Communities?