There’s a lot going on in your business – managing people, processes, and technology can be a complicated and overwhelming experience. At Forcivity, we understand how those three pieces come together to make your business successful.
We’re more than just technology experts – we help our clients manage the people and processes that use the technology, too. Service organizations are facing increasing customer demands and competitive pressure that are only increasing in the digital landscape and industry 4.0 revolution.
Forcivity helps you identify your areas of focus and create a plan to improve in those areas. We act as an extension of your team, providing you valuable resources like technical architects, business analysts, and project managers in one convenient package.
Where to begin?
You might know you need… something, but are not sure where to start. With ServiceJoltSM, we’ll perform a comprehensive assessment of your business’s people, processes, and technology, assessing the 360° view of your business and your customer.
Your takeaway is a comprehensive written analysis of your current state, with an outlined roadmap to your ideal future state. This analysis is more than text on paper – we include detailed diagrams, flow charts, and tangible steps to achieve your goals.
This holistic approach looks at everything from idea inception to organizational change management, ensuring your business has a clear and accessible path to your ideal future state.
ServiceJoltSM focuses on three key elements:
- Processes your employees follow when interacting with customers
- Organizational structure and alignment within those that regularly interact with customers
- The technology infrastructure used to support the delivery of sales and service processes
Whether you choose to continue to work with Forcivity or not, you can rest assured that you have a complete understanding of where you stand. Learn more.
Get Started with Forcivity
Why choose Forcivity?
When you partner with Forcivity, you get more than just tech support. We provide ongoing support solutions for any Salesforce user, allowing your organization to focus on your core competencies in sales and service. We leverage our expertise and best practices collected from completing more than 300 Salesforce engagements to create an efficient and scalable tech stack for your needs.
We’ll start by assessing your current tech stack and processes, identifying what works, what could be improved, and what’s missing all together. From there we help create an attainable and scalable roadmap to help your business reach its full potential.
Here’s what you can expect from Forcivity’s ServiceADVANTAGESM.
With our technical chops plus years of experience in business and technology processes, you can count on Forcivity like an extension of your own team. We have experts in Sales, Service, and Experience Clouds, so no matter what your Salesforce goals are, we can achieve them. Our team is your team, giving you access to Solution Architects, Consultants, Business Analysts, and Project Managers for a fraction of a FTE salary.
We like to refer to ourselves as ‘small, but mighty’. What does that mean? We’re experienced and talented enough to tackle your toughest tech problems, but nimble enough to work with you in a way that fits your budget, timeline, and team structure. We won’t force you into a beefy retainer that you don’t need; we’ve got SLAs to meet any team and budget.
Peace of Mind
Forcivity is a recognized and trusted name within the Salesforce community. We’re recognized in the top 2% of partners in the Partner Service Success Program, have completed more than 300 Salesforce projects, and have improved over 4.8 million customer interactions. When you work with Forcivity, you can let us handle everything from inception to end-user training while you focus on managing and growing your business.
Experience the Forcivity Difference
In addition to top-notch service, Forcivity has also developed a number of value-add options yo support every piece of your business. We’ve curated these offerings through years of experience and crafted the best packages to create meaningful change for your organization.
User adoption is essential to the ongoing success of any technology implementation. Forcivity’s KnowledgeJolt solution gives your business end-user training tailored to your solution, ensuring users are prepared and you get the most value from your Salesforce investment. Learn more.
ChangeJolt is a service offering dedicated to comprehensive change management processes. We understand the needs of service personnel and proactively address their concerns and questions, easing them into technology changes. Learn more.